Layaway We offer a 90 day layaway plan for any item you desire. We do require an initial 25% deposit of the total purchase including tax.
The payments thereafter may be made at your convenience in accordance to the terms. Alterations & adjustments, such as ring sizing, will be made at balance payoff. Most can be done the same day. Expired layaways will receive an instore credit for monies received, less a 15% restocking fee.
Financing Fountain City Jewelers offers financing through G.E. Capital.
"Same as cash" and other payment plans are available to fit your needs.
Gift certificates We offer gift certificates in any denomination.
Returns for Exchange Exchanges are accepted within 30 days of purchase. Certain special orders and altered items may be non-returnable and/or subject to restocking fees.
Refunds Refunds are accepted within 7 days of purchase. All refunds must be “in new condition” and accompanied by your original receipt or a copy of it. We do not offer returns or refunds on Estate and Clearance items. Refunds are subject to restocking fees if alterations have been performed and/or if the item needs polishing.
Diamond Inspections We recommend bringing us your diamond jewelry for inspection every 3 months. Our jeweler will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free.
Custom Work All custom jewelry is nonrefundable and requires a 25% deposit before the work begins. Full payment upon receipt of custom work will denote the client’s complete satisfaction.
Visit Fountain City Jewelers for bridal jewelry, engagement rings, wedding bands, custom design jewelry, diamond jewelry and gold jewelry, we also do jewelry repairs at our store located at Knoxville, Tennessee, TN.